Shipping Policy

Shipping Policy

Last updated: [02/20/2026]

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Order Processing

 

All coffee orders are roasted and prepared with care.

• Processing time: 1–3 business days

• Orders are processed Monday–Friday, excluding holidays

• Orders placed after [cutoff time, e.g., 12 PM HST] will be processed the next business day

 

During peak periods or promotions, processing times may be slightly longer.

 

Shipping Methods & Delivery Times

 

We currently ship via trusted carriers such as:

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• USPS

• UPS

• FedEx

 

Estimated delivery times (after processing):

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• Hawaiʻi: 2–5 business days

• U.S. Mainland: 3–7 business days

• Alaska & remote areas: 5–10 business days

 

Delivery times are estimates and not guaranteed.

 

Shipping Rates

 

Shipping costs are calculated at checkout based on:

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• Package weight

• Destination

• Selected shipping speed

 

Order Tracking

 

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

 

Shipping Address Accuracy

 

Customers are responsible for providing accurate shipping information.

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We are not responsible for orders that are:

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• Delayed

• Lost

• Misdelivered

 

due to incorrect or incomplete addresses provided at checkout.

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If you notice an error, contact us immediately at LavaTikiCoffee@gmail.com

 

Lost, Stolen, or Damaged Packages

 

Lost or Stolen

 

Once a package is marked delivered by the carrier, [Your Business Name] is not responsible for lost or stolen packages. Please contact the carrier directly to file a claim.

 

Damaged Items

 

If your coffee arrives damaged:

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1. Contact us within 48 hours of delivery

2. Email    LavaTikiCoffee@gmail.com with:

   • Order number

   • Photos of the package and product

 

We will review and work with you on a replacement or resolution.

 

Shipping Restrictions

 

We currently ship to:

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• United States

• Hawaiʻi

• Alaska

 

We do currently ship internationally.

 

Delays Outside Our Control

 

We are not responsible for shipping delays caused by:

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• Weather

• Carrier disruptions

• Natural disasters

• Holiday volume

• Incorrect addresses

 

Questions

 

For shipping questions, contact:

[Lava Tiki Coffee and Trading LLC]
Nathan Straus

LavaTikiCoffee@gmail.com